Hi! I'm pretty new to RT and i had to install it here at work. We will use it to manage the computer support request sent by our clients. I finished installing it, following the tutorial below: http://simonsmicrophone.com/2011/10/19/rt-4-debian-6-installation/
I'm using Debian Wheezy and RT 4.0.13, with apache2 and mysql. By now, I still didn't set it up, and I'm accessing RT at a Glance by 'localhost:8080' (I'm using the port 8080 here.) But, when I get to the RT at a Glance page, after login with root:password, I just can't access any of the menus avaiable, when I try to enter them, I'm taken to a page with this error msg: An internal RT error has occurred. Your administrator can find more details in RT's log files. My RT_SiteConfig has the following configurations: Set($rtname, 'rtlti.com'); Set($Organization, 'rtlti.com'); Set($CorrespondAddress, 'cont...@rtlti.com'); Set($CommentAddress, 'cont...@rtlti.com'); Set($DatabaseUser, 'root'); Set($DatabaseName, 'rtlti'); Set($Timezone, "America/Sao_Paulo"); Set($DatabaseType, "mysql"); Set($DatabasePassword, '---'); Set($DatabaseHost , 'localhost'); Set($DatabaseRTHost , 'localhost'); Set($WebBaseURL , "http://help.rtlti.com";); I wonder if you guys could give me some tips and good configuration to my RT files so I can start using it -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-SiteConfig-help-tp54285.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
