On Wed, Jun 12, 2013 at 02:50:01PM -0700, jrios wrote:
> I want change the template resolved. because i need send more
> information when resolved tickets. for example i want send the date started
> ticket and date resolved tickets
>
> this is new codec into the template
>
> Date start: {$Ticket->Started}
>
> Date resolved : {$Ticket->Resolved}
>
> The RT send the e-mail is ok , but I have a problem because RT copy the
> data information in UTC format into time base.... and my time is -4:30 UTC
>
> Question : How i can change the date format into the e-mail before the
> send Started accesses the field in the database which is UTC. You likely want $Ticket->StartedObj->SomeMethod Pick the format you want from http://bestpractical.com/rt/docs/latest/RT/Date.html ->AsString is the easiest to use, but may not be what you want. -kevin
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