On Fri, Jun 14, 2013 at 08:50:44AM +0100, Asanka Gunasekera wrote: > Hi, when I add some one as a watcher or if I cc a ticket to with a new > email address a user > account is getting created I need to stop this behaviour how can I do this > I am using RT 4
Any email that comes into or leaves RT will be tied to a User record. That record will not have a password or be able to log in unless you've customized RT. What are you trying to do/prevent? -kevin
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