On Fri, Jun 14, 2013 at 4:00 AM, o <[email protected]> wrote: > On Thu, 2013-06-13 at 13:18 +0400, Ruslan Zakirov wrote: > > > > > > > > On Thu, Jun 13, 2013 at 2:30 AM, Oliver Day <[email protected]> > > wrote: > > I haven't found documentation that explains how to cache > > passwords that will allow mailgate to decrypt messages sent to > > RT. I've set the home directory to the default location and > > imported the appropriate keys. So I'm able to encrypt a > > message to a user and I'm able to decrypt that message and > > respond. But in the ticket itself the response I send back is > > displayed as "Message body not shown because it is not plain > > text." with a MIME type of "application/pgp-encrypted". > > > > > > I know about gpg-agent and I've even gone as far as launching > > gpg-agent as the user www-data (the user my webserver uses) > > but I'm unsure how to cache the keys into gpg-agent. Or is > > this approach completely wrong? > > > > > > You don't need gpg decryption in UI unless you're using encrypt > > attachments in DB option. Can you tell more about your problem? At > > least URL where you see encrypted content. > > > > Hi Ruslan, > > I will have sensitive information in the tickets I'll create so I'd like > to encrypt the contents of the ticket. I created a test ticket, selected > myself as the owner and selected "encrypt" in the options to encrypt it > to my gpg key. An email was sent to me from the queue and I was able to > decrypt the message, reply, and encrypt the response to the queue's > public key. When I look at the history of the ticket > (e.g. /rt/Ticket/History.html?id=31) the messages are encrypted and I'm > unable to see the contents and the error messages are described in my > previous email and in the screenshot attached. > > Is there documentation on how to enable encrypting the attachments in > the DB? That sounds like an option I'd like as well. >
What you see is totally unexpected. RT should just show decrypted content in UI. You should check logs for errors/warnings. May be enable debug logging, run a few tests and send us logs. > > Oliver > -- Best regards, Ruslan.
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