http://requesttracker.wikia.com/wiki/ParseFollowupMessageForTicketCcs
Not sure of the status. On Thu, Jun 20, 2013 at 12:56 AM, Bunker, Robert <[email protected]>wrote: > One of the main problems I have with my Request Tracker installation is > that people added on external email after a ticket is created are not > subsequently added as CCs to a ticket. > > http://blog.bestpractical.com/2013/03/keeping-track-of-extra-email-ccs.html > > This extension identifies that problem but just sends out notification. > Is there any other extension or setting or even third-party published > customizations which will automatically add people as CC roles on an > existing case? > > -Rob > -- Best regards, Ruslan.
