Hello, I read some older posts on how to hide a queue, and it looks like I should be able to use group rights to do this.
However, I have not been able to get it to work. I have for example one user, who has only the allow login to RT checked. The user is a member of the 'staff' group and I set some permissions on the 'general' queue for that group. All other permissions are NOT checked for 'everyone', etc. I have NO global permissions set, other than the admin everything permission. The problem is, when I log in as this user, it sends them to /SelfService, where they can create a new ticket (which is good), but then it is listing both the general queue, and a 'private' queue I have created. It allows the user the create a ticket in both queues! For private queue I have tried setting NO check boxes and also setting one permission for the staff users for example, no difference. How can I prevent the private queue from showing up when the user creates a new ticket? Thanks!
