Hello,We wish to "lock" tickets so that they can not be reopen by email once we have decided they are resolved and locked (manually).
I think we can't prevent the reopening with a scrip but can we do this via lifecycles ?
Thanks, JC
Hello,We wish to "lock" tickets so that they can not be reopen by email once we have decided they are resolved and locked (manually).
I think we can't prevent the reopening with a scrip but can we do this via lifecycles ?
Thanks, JC