On Tue, Jun 25, 2013 at 11:16:56AM +1000, Adam Thick wrote: > I work in an organisation using Request Tracker extensively for client > and internal communication. We currently have a custom field on our > queues which allow linking of tickets to client/organisations but I > cannot apply this custom field to the users entity as well… I'd like > one datasource for client information and would like to be able to > link to this custom field from both users and tickets. > > I have a few questions relating to this, > > has anyone come up with a way to apply a custom field to both tickets and > users?
At this time, you cannot apply the same custom field to Users and Tickets. In the past, I've seen this done a number of way. The user contains the definitive list in a CF and the Ticket has a simple enter-one CF that copies the value from the User using a Scrip. Alternatively, both CFs are External Custom Fields backed from the same master customer list: http://bestpractical.com/rt/docs/latest/extending/external_custom_fields.html -kevin
pgpx6WvXyzAm4.pgp
Description: PGP signature
