----- Original Message ----- > Hi, > > I want everyone so see custom fields, including Self-Serve > requesters. > > I'm running RT 4.0.8 on CentOS 6.2/Apache2.2.24/Postfix-2.2.6. I have > everything set up and have implelented some custom fields through > the Custom Fields menu. Administrators can see custom fields fine. > But unpriviliged users (externally authenticated users in CAS > created at their first login cannot. I have Globalm Everyone and > Unpriviliged General Rights -> SeeCustomField , Custom > Fields-Everyone/Unprivileged still no luck. > > Strangely enough only one user who used to be > priviliged/administrator but now is unpriviliged can see custom > fields. > > --
OK ... fixed this one. In or Problem resolved by setting Tools->Global->Group Rights ->Add, for Unpriviliged Users, "Rights for Staff" tab check "modify and delete custom field values for objects (ModifyCustomField)"
