http://search.cpan.org/dist/RT-Extension-ArticleTemplates/
On Sat, Jun 29, 2013 at 10:16 AM, John Kelsh <[email protected]> wrote: > Hi All, > > I've only just started using RTFM Articles as email templates, so > apologies for my ignorance. Is there any way to incorporate variables into > article custom fields so that they can be used as a template? > > Basically, what I am trying to achieve is an email template (canned > response type) with the current date in the body of the email, similar to > this. > > > Hi, > > > > Thank you for your enquiry, today's date is 29th Jun 2013. > > Are there any alternatives to using Articles to achieve this? > > Thanks, > -- Best regards, Ruslan.
