Hello. My system, 4.0.10 with postgreSQL on Centos 6.4
Im trying to open a new ticket on RT, with a new user. The user is created and his email adress is fine. The user is a privileged users, with rights to create new tickets. The tiket is not created, and the admin of rt get and email, but doesn´t show the email from was sended the email, only it email. Log on messages. Jul 22 16:29:14 rt RT: RT could not load a valid user, and RT's configuration does not allow#012for the creation of a new user for this email (rtad...@mydomain.com).#012#012You might need to grant 'Everyone' the right 'CreateTicket' for the#012queue generalqueue. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:248) Jul 22 16:29:14 rt RT: Could not record email: Could not load a valid user (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75) Log on maillog. Jul 22 16:29:13 rt sendmail[5987]: r6METDct005987: from=< newu...@domain.com>, size=910, class=0, nrcpts=1, msgid=< 201307221429.r6metdct005...@rt.mydomain.com>, proto=ESMTP, daemon=MTA, relay=vil-esxi01-ilo.itin.local [172.16.4.110] Jul 22 16:29:14 rt sendmail[5990]: r6METEmO005990: Authentication-Warning: rt.mydomain.com: apache set sender to <> using -f Jul 22 16:29:14 rt sendmail[5990]: r6METEmO005990: from=<>, size=2300, class=-60, nrcpts=1, msgid=<201307221429.r6metemo005...@rt.mydomain.com>, relay=apache@localhost Jul 22 16:29:14 rt sendmail[5991]: r6METEvW005991: from=<>, size=2525, class=-60, nrcpts=1, msgid=<201307221429.r6metemo005...@rt.mydomain.com>, proto=ESMTP, daemon=MTA, relay=rt [127.0.0.1] Jul 22 16:29:14 rt sendmail[5990]: r6METEmO005990: to=rtad...@mydomain.com, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=140300, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (r6METEvW005991 Message accepted for delivery) Jul 22 16:29:14 rt sendmail[5988]: r6METDct005987: to="|/etc/smrsh/rt-mailgate --queue generalqueue --action correspond --url http://rt.mydomain.com", ctladdr=<generalqu...@support.mydomain.com> (8/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=31226, dsn=2.0.0, stat=Sent Jul 22 16:29:14 rt sendmail[5993]: r6METEvW005991: to=<rtad...@mydomain.com>, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=230525, relay= exchange.mydomain.com. [172.78.4.141], dsn=2.0.0, stat=Sent (< 201307221429.r6metemo005...@rt.mydomain.com> Queued mail for delivery) Any help? Thanks in advance. Kindest Regards. -- Un saludo. Juanjo