Hi just some more information I am using "RT 4.0.15 Documentation Customizing/Lifecycles" as a guid but I am using RT 4.0.1
Regards ________________________________ From: Asanka Gunasekera <[email protected]> To: "[email protected]" <[email protected]> Sent: Friday, 26 July 2013, 15:33 Subject: New action and ticket status Hi, I am using RT 4 and I my magement wants me to add new status and a action to say "Waitng on Customer to respond" I am trying this using LifeCycles but I am getting no ware. Am I doing the right thing (to use LifeCycles)? I am not sure if the above information is enough? Thanks and Regards
