Please obey the Reply-To. Sending me personal mail when I read the list is rude.
On Fri, Jul 26, 2013 at 03:54:43PM -0400, EJ Marmonti wrote: > Unfortunately following your suggestion didn't help. Except you didn't follow my suggestions. > The reason I check for a status change = new (rather than Condition=On > Create) is because the > latter will send me an SMS everytime any ticket is opened, regardless of > the subject contents > (as I would expect it to do given that it says to "Use these fields when > you choose 'User > Defined' for a condition or action"). > > So what I'm not sure of is if I have a fundamental misunderstanding of how > this is supposed to > work, or perhaps something with the way I'm trying to search for the word > 'urgent' in the > subject is not correct - ie: where should that bit of code go if > Condition=On Create? You're misunderstanding how this is supposed to work. You're writing a custom action that checks a condition and then does nothing. Instead, write a custom condition that checks your condition and then use the build in notification actions. > > It sounds to me like you actually wanted > > Condition: User Defined > > Action: Notify Other Recipieints or Notify Ccs or a custom notify > > action created with > > [4]http://bestpractical.com/docs/rt/latest/rt-email-group-admin.html -kevin
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