All,
I am in the final stages of standing up my new RT Instance! What a journey it
has been. First off I want to say thanks for all the help I have gotten from
this user base on getting where I am now. There were a few hurdles that took me
for a whirlwind but with your help I got through them!
One more request from the IT manager is he wants the Web URL to be something
simple like itsupport.{domain name}.com. From what I can see there are lines in
the RTSite_Config.pm that contains the following
Set ($WebBaseURL , "http://hostname";);
Set ($WebPath , "/rt");
Now doing a quick look and changing these to something I wanted did not work at
all!
I got rid of the "/rt" and just left the web path as follows
Set ($WebPath , "");
And changed the $WebBaseURL to
Set ($WebBaseURL ,
"http://itsupport.{domainname}.com<http://itsupport.%7bdomainname%7d.com>");
Then created a DNS entry for this. So my questions are this;
A) Did I even come close to getting this to work?
B) Are there apache type configs that also need to be made to get this to work?
I am running RT 4.0.7 running on Debian Linux.
Thanks again!
Jeff
