On Mon, Aug 05, 2013 at 06:48:50AM -0400, SSzretter wrote: > On Thu, Aug 1, 2013 at 12:22 PM, Kevin Falcone > <[email protected]> wrote: > > On Thu, Aug 01, 2013 at 08:26:38AM -0400, SSzretter wrote: > >> I have set up a couple dashboards, which look good and also set a m-f > >> 8am reminder with an email address in each. The email did not go > >> out this morning, so I am trying to figure out why. > >> > >> Generally, emails go out for tickets and the system checks mail and > >> pulls it in regularly, so I am assuming there is some kind of > >> rt-crontool going on (or similar). I did not specifically set that > >> up, but it's working. > >> > >> SO, there must be something additional that I have to do to actually > >> have my dashboard reminders go out every day, what should I look at? > > > > You probably skipped step #9 in the install: > > http://bestpractical.com/docs/rt/latest/README.html > > Thank you, yes, I did skip that. I have now added it, and can see > in my syslog, that it looks like it's running rt-email-dashboards. > However, I am still not seeing any emails. No error messages in > syslog around that entry, but no emails either. Any suggestion on > where to look to debug (log, or )?
The command you set up has several documented arguments to be used for testing and debugging: http://bestpractical.com/docs/rt/latest/rt-email-dashboards.html -kevin
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