On Tue, Aug 06, 2013 at 12:37:57PM -0700, Landon wrote: > > I think I've got the Condition module worked out. Using two custom fields > that update on > correspondence (if we update it sets the StaffUpdate to Y and increments a > counter). If the > customer updates it sets StaffUpdate to N and resets the counter. This in > conjunction with the > LastUpdated and other fields seems very useful for the condition checking.
Good > I've attempted to use RT::Action::Notify briefly and then realized I don't > know how to use it > because it looks like it calls functions in RT::Action::SendEmail and > tries to parse a > template but I don't know how to tell it what template to use. When I run > it with rt-crontool > it basically chokes on the Parse part of RT::Action::SendEmail. Looking in the documentation for rt-crontool http://bestpractical.com/docs/rt/latest/rt-crontool.html#template should make clear how to use a template > Do you know of any functioning examples using Notify and SendEmail? > I've been googling but this seems to be a bit of a gray area > apparently. I see posts about people asking but no examples of it It's a grey area because you don't want to use SendEmail directly, as I believe I said in my previous email. Either use Notify if you just want to record an Outgoing Email transaction or use RecordCorrespondence if you want a real reply and email. -kevin
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