Am Mon, 26 Aug 2013 16:57:40 +0400 schrieb Ruslan Zakirov <r...@bestpractical.com>:
> On Thu, Aug 22, 2013 at 2:20 AM, Max McGrath <mmcgr...@carthage.edu> > wrote: > > > Hi all - > > > > Running RT 4.0.16. Was talking with a co-worker today about this. > > I was wondering if there is anything that can be put in place > > (easily) for when a person is out of the office for a long time. > > > > For instance , if a person is out on vacation for two weeks and not > > everybody is aware, maybe RT shouldn't allow tickets to be given to > > this person? > > > > Not sure if this is possible...or even a good idea. Just a thought. > > > I havn't seen an extension for RT that helps with vacations and would > be cool to get one. I have never tried this, but what happens if: - that user is disabled? - if that user has any old tickets in "waiting for feedback status" and then the tickets acutally get feedback and the user is disabled? Disabling the user is harsh - but at least, nobody will be able to assign new tickets to the user. In my organization, people just send an email to everybody when they are away for a longer time...obviously not a solution for a company with 30k active RT users. I would be really interested to know how organizations with a large number of privileged RT users handle this.