Hello, I'm using RT 4.0.10 (on a test machine) and I'm testing the extension ExtractCustomFieldValues to insert a value to a custom field (Select type with a list of 4 values).
The incoming mail contains the value : Type du ticket->Incident the template contains : Type du ticket|Body|Type du ticket->(.+)$|q| then The ticket is created, and displays on the main page : Type du ticket: Incident but when I modify the ticket (the basics), on the list of values of this CF, the blue line is set on (no information) and not on Incident. So if I want to modify any field there, I must re-select the value Incident before saving, otherwise it's lost. For example, the history of the ticket shows : - at the creation of the ticket : The RT System itself - Type du ticket Incident added - after modifying : '/the name of the owne/r' - Type du ticket Incident removed With CF using type Freeform there is no problem, the value is correctly inserted at creation time. I've been searching for a while, I suppose it's simple, but even after some holidays, I still don't find the reason why the correct value is not selected. Let me know if more information is needed. Thanks a lot for your help, Elisabeth -- View this message in context: http://requesttracker.8502.n7.nabble.com/ExtractCustomFieldValues-and-CF-Select-type-tp55097.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
