Hi, Google for "clear mason cache request tracker".
On Fri, Aug 30, 2013 at 7:15 AM, Jason Ledford <jledf...@biltmore.com>wrote: > I will be honest I am struggling a little bit with this. I have tried a > couple different approaches and can't get this to work. First I just made > a local copy of history.html and named it MyPage.html and it worked. I > then tried to add those elements into a local Update.html page and can't > get it to show anything additional. Just for testing I added a simple test > div just to try and display something extra on the Update page and can't > get that to work. I have restarted the server and the mason/obj/folder is > empty. What am I doing wrong? I have read through ticket/display.thml and > history.html over and over and I feel like I am just overlooking something. > Perl is new to me and help is most appreciated. Thanks. > ________________________________________ > From: ruslan.zaki...@gmail.com [ruslan.zaki...@gmail.com] On Behalf Of > Ruslan Zakirov [r...@bestpractical.com] > Sent: Thursday, August 29, 2013 10:48 AM > To: Jason Ledford > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Show History on Update Page > > Hi, > > Grep Ticket/Display.html for "History" and more importantly take a look at > Ticket/Hisotry.html file. Work from these examples to embed history in > Update.html. > > > On Thu, Aug 29, 2013 at 5:45 PM, Jason Ledford <jledf...@biltmore.com > <mailto:jledf...@biltmore.com>> wrote: > I am wanting to customize the update page (reply or resolve) so that the > History section also shows on the page. We want to see the ticket history > to know what we are replying or commenting to. Can someone assist in > getting that info on the page? I have already placed the Update.html in my > local folder but perl is not my strongsuit. Taking that a step further, is > it possible to have the first comment in the reply? Would that be a > template change? Help is appreciated. Thanks. > > > > > > > -- > Best regards, Ruslan. > -- Best regards, Ruslan.