Try putting the number in "quotes". Also, Just hit enter in the Search... box to see the instructions for the simple search.
Jim From: [email protected] [mailto:[email protected]] On Behalf Of Bryon Baker Sent: Friday, August 30, 2013 2:20 PM To: RT Users ([email protected]) Subject: [rt-users] Searching in RT I have ran into an issue when search for tickets. I am searching for a number in the subject line when I am doing this RT assumes that I am search for a ticket number. Is there something I can do to change this behavior? I am using version 4.13 Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 [email protected]<mailto:[email protected]> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care"
