Hi rt-users, I have configured a multiple queue RT instance with mailgate as follows, we create new tickets in the support queue before moving them to specific queues to be worked on and closed.
[email protected] [email protected] [email protected] By itself mailgate is working fine. For example I can raise a ticket directly in queue1 via email. The issue is around the process of creating all tickets in the support pool before moving to a different queue. This means that users who reply to [email protected] after having the ticket moved will actually duplicate a new ticket with a new ID as their original ticket is now at [email protected]. Has anyone used mailgate where the reply address is actually the ticket ID like [email protected] or some other solution to solve the multiple ticket issue described above? If it helps the MTA is postfix using /etc/aliases with pipe's to mailgate. Cheers, Sam
