Hi all! I have my RT instance set up to have a Change Management queue with the hidden "_Approvals" method (works awesome by the way). Tickets in this queue have a Custom Field set for an "Impact to user" level. I would like to be able to see this CF value as a column in the search results of the "[_1] newest unowned tickets". Is this possible without major modifications?
Thanks in advance! --- Matt Brister, Sr. Desktop Support Analyst ([email protected]<mailto:[email protected]>) TalentWise
