The following may help: http://requesttracker.wikia.com/wiki/Template#What_if_I_want_to_override_a_global_template_for_one_of_my_queues.3F
Also, empty template disables notification scrip. On Tue, Sep 10, 2013 at 1:09 PM, Tony Atkinson < tony.atkin...@dataproservices.co.uk> wrote: > Hello, > > Looking for the best way to modify a queue so that it only sends out the > ticket creation emails. > Email out to an address on ticket creation only, but all other actions / > replies do not generate any email. > > Poked around with custom queue scrips, but there doesn't seem to be an > easy way to generate a custom email > > Does anyone have any pointers on how to go about this? > (Using RT 4) > > Many thanks > -- Best regards, Ruslan.