Hello all, I am facing a confidentiality problem on my RT instance.
My customers have access to RT to create ticket. In the interface they have a search field they can use to go to a ticket number. The problem is that they can put a ticket number and see the ticket even if it not one of their tickets. I cannot find anywhere in the documentation or google any start of explanation on that. Also all my customers are under the same group. Thanks for your help Regards. AL -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
