Ok tried something on my own I copied "SetPriority.pm" module to ChangeQueue.pm
and change code to
When I try and execute this with rt-crontool I get
[Thu Sep 26 17:39:21 2013] [critical]: Failed to load module
RT::Action::ChangeQueue. () at /usr/bin/rt-crontool line 305.
(/usr/lib/perl5/vendor_perl/5.16.2/RT.pm:400)
Failed to load module RT::Action::ChangeQueue. () at /usr/bin/rt-crontool line
305.
I have compared the permissions on both file and everything looks the same.
package RT::Action::ChangeQueue;
use base 'RT::Action';
use strict;
use warnings;
#Do what we need to do and send it out.
#What does this type of Action does
sub Describe {
my $self = shift;
return (ref $self . " will set a ticket's priority to the argument
provided.");
}
sub Prepare {
# nothing to prepare
return 1;
}
sub Commit {
my $self = shift;
my $currentqueue = $ticket->Queue;
## Did this to validate what is happening before I do it.
print "Current Queue $currentqueue, New Queue $self->Argument\n";
# $self->TicketObj->SetQueue($self->Argument);
}
RT::Base->_ImportOverlays();
1;
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
[email protected]
www.copesan.com
"Servicing North America with Local Care"
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Bryon Baker
Sent: Thursday, September 26, 2013 11:54 AM
To: RT Users
Subject: [rt-users] Change Queue
I would like to know if this is the place to ask if someone would write a
custom action to be used by rt-crontool?
I would like this custom action to change the queue on a ticket based on the
list returned by the query from rt-crontool.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
[email protected]
www.copesan.com
"Servicing North America with Local Care"
--
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