I am setting up email reply and I want the email to go out the everyone. Description: On Correspond Notify All Watchers Condition: On Correspond Action: Notify Owner, Requestor, Ccs and AdminCcs Template: Global template: Correspondence Stage: Transaction
I fill out the fields for Bcc, Cc. The outgoing email recorded is as follows. But there are not any entries for the Bcc or Cc the I added. The Bcc listed is the owner which is correct ad the To: is correct as the original ticket requestor. Subject: [copesan.com #14358] Testing email From: "Enoch Root via RT" <[email protected]> Reply-To: [email protected] In-Reply-To: <rt-4.0.13-26291-1380229115-763.14358-85-0@Copsean_Service_Inc> References: <RT-Ticket-14358@Copsean_Service_Inc> <rt-4.0.13-26291-1380229115-763.14358-85-0@Copsean_Service_Inc> Message-ID: <rt-4.0.13-27105-1380230411-1364.14358-85-0@Copsean_Service_Inc> Precedence: bulk X-RT-Loop-Prevention: copesan.com RT-Ticket: copesan.com #14358 Managed-BY: RT 4.0.13 (http://www.bestpractical.com/rt/) RT-Originator: root@localhost To: [email protected] BCC: [email protected] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Date: Thu, 26 Sep 2013 16:20:11 -0500 Also if the RT-Originator: field is the same as the owner no messages will go to that person. RT-Send-CC: [email protected] Cnakabugo did the reply and put herself in as the Cc. Subject: [copesan.com #14358] Testing email From: "Catherine Nakabugo via RT" <[email protected]> Reply-To: [email protected] In-Reply-To: <rt-4.0.13-26291-1380229115-763.14358-85-0@Copsean_Service_Inc> References: <RT-Ticket-14358@Copsean_Service_Inc> <rt-4.0.13-26291-1380229115-763.14358-85-0@Copsean_Service_Inc> Message-ID: <rt-4.0.13-26894-1380229838-713.14358-85-0@Copsean_Service_Inc> Precedence: bulk X-RT-Loop-Prevention: copesan.com RT-Ticket: copesan.com #14358 Managed-BY: RT 4.0.13 (http://www.bestpractical.com/rt/) RT-Originator: [email protected] To: [email protected] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Date: Thu, 26 Sep 2013 16:10:38 -0500 What am I missing? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 [email protected]<mailto:[email protected]> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care"
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