On Mon, 2013-10-07 at 22:02 +0000, Jesse Davidson wrote: > Up until recently, this has worked fine, and any time a reply was made > to a ticket, the web interface would note in the ticket history that > an outgoing e-mail was recorded. Now, the web interface says nothing > below the reply and no e-mail is sent to the requestors. Other e-mail > traffic (such as when a ticket is created) functions perfectly. I have > debugging enabled, and for each ticket reply I see this in the log: > > > > [Mon Oct 7 20:21:15 2013] [debug]: Skipping Scrip #15 > because it didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:237)
This is caused by a failure of a template to compile. Look at the template on scrip #15, and check that it has no compilation errors displayed at the top. We now have a branch that will log this category of error with a more explicit message. - Alex -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
