You should choose one list to ask your question (not cross post to rt-users and rt-devel).
On Mon, Oct 14, 2013 at 03:14:16AM -0700, andkulb wrote: > My queues in RT belong to some sort of departament (custom field). How can I > get a chart, showing tickets by departament? > > What i find out, is that charts are made by ticked dependencies, but not the > the dependencies of tickets queues. While you can group by Ticket Custom Fields, you cannot group by Queue Custom Fields at this time. You may want to use a Scrip to set a read-only ticket custom field to the queue custom field until this feature is supported. -kevin
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