Hi, I recently upgraded our old 3.6.7 instance to 4.0.7 (Debian package).
Almost immediately, our helpdesk staff were moaning at me about the lack of some features they had got used to in the old version. Looking at the ticket screen, it looks to me like the message box for the comment/reply is no longer a standard text box but some kind of specialist window. The issues they have encountered so far are :- 1. Built-in browser spell checker no longer works 2. Copying and pasting into the box seems to keep html formatting, so large text, images etc are being added when all they want really is a plain text input 3. Entering some text into the message box, hitting the back button on the browser, reading that page, hitting forward again to return to the ticket screen, will cause the page to reload, rather than keep the text added before the back/forwards operation. I get the feeling that this message box is a reasonably big change to our old RT version, so can anyone point me in the direction of some documentation that would help me understand how to control this. I would imagine that i could clear up all the issues with this message box very quickly once I understood how to control it. Thanks, Gary -- View this message in context: http://requesttracker.8502.n7.nabble.com/Some-issues-with-message-box-after-upgrade-to-4-0-7-tp55503.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
