I didn't know the OU until a few moments ago so I only entered "cn=user,dc=example,dc=com". That did seem to make a difference. However, I'm still not able to log in. Perhaps for other reasons, though:
Oct 17 16:33:11 zen-rt RT: [24525] RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind: LDAP_INVALID_CREDENTIALS 49 Oct 17 16:33:11 zen-rt RT: [24525] FAILED LOGIN for example\user from 192.168.236.102 I know I'm entering my username and password correctly and have again tried just the username, example\username, and example.com\username. I'm wondering if the LDAP_INVALID_CREDENTIALS error is because of the missing OU. I do know it now, but how do I enter an OU that has two words? I was told it is example.com/Special Accounts. -Mathew "When you do things right, people won't be sure you've done anything at all." - God; Futurama "We'll get along much better once you accept that you're wrong and neither am I." - Me On Thu, Oct 17, 2013 at 4:27 PM, Jeff Solberg <jsolb...@intrepidls.com>wrote: > For your ‘server’ try using IP rather than hostname.**** > > Second for the ‘user’ field try using the DN name for your AD Binding > user…{cn=some_user,ou=some_ou,dc=some_domain,dc=com**** > > ** ** > > Hope this helps..**** > > ** ** > > Jeff**** > > ** ** > > ** ** > > ** ** > > *From:* rt-users-boun...@lists.bestpractical.com [mailto: > rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Mathew Snyder > *Sent:* Thursday, October 17, 2013 1:19 PM > *To:* rt-users@lists.bestpractical.com > *Subject:* [rt-users] I need help with the RT-Authen-ExternalAuth LDAP > settings, please**** > > ** ** > > These are the settings I've started with:**** > > ** ** > > Set($ExternalSettings, {**** > > 'AD' => {**** > > 'type' => 'ldap',**** > > 'server' => 'domain_controller.example.com',** > ** > > 'base' => 'dc=example,dc=com',**** > > 'user' => 'rtuser',**** > > 'pass' => '********',**** > > 'filter' => '(ObjectClass=*)',**** > > 'tls' => 0,**** > > 'ssl_version' => 3,**** > > 'net_ldap_args' => [ version => 3 ],**** > > 'attr_match_list' => [**** > > 'EmailAddress',**** > > ],**** > > 'attr_map' => {**** > > 'Name' => 'sAMAccountName',**** > > 'EmailAddress' => 'mail',**** > > 'RealName' => 'cn',**** > > },**** > > ** ** > > They aren't working. Whenever someone attempts an initial login with just > their username (which should create their RT account) the following error > is logged:**** > > Oct 17 15:02:29 zen-rt RT: [23131] Use of uninitialized value in string eq > at > /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm > line 613.**** > > Oct 17 15:02:29 zen-rt RT: [23131] > RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: , > EmailAddress: , Gecos: user, Name: user, Privileged:**** > > Oct 17 16:14:01 zen-rt RT: [24382] Couldn't create user user: Could not > set user info**** > > Oct 17 16:14:01 zen-rt RT: [24382] FAILED LOGIN for user from > 192.168.236.102**** > > ** ** > > When initial logins are attempted with either example\username or > example.com\username only the FAILED LOGIN line is displayed.**** > > ** ** > > We also have our Openfire Jabber server authenticating successfully. Those > settings are**** > > ldap.autoFollowAliasReferrals = true**** > > ldap.autoFollowReferrals = false**** > > ldap.baseDN = dc=example,dc=com**** > > ldap.connectionPoolEnabled = true**** > > ldap.debugEnabled = false**** > > ldap.emailField = mail**** > > ldap.encloseDNs = true**** > > ldap.groupDescriptionField = description**** > > ldap.groupMemberField = member**** > > ldap.groupNameField = cn**** > > ldap.groupSearchFilter = (objectClass=group)**** > > ldap.host = domain_controller.example.com**** > > ldap.ldapDebugEnabled = false**** > > ldap.nameField = cn**** > > ldap.port = 389**** > > ldap.searchFilter = (objectClass=*)**** > > ldap.usernameField = sAMAccountName**** > > ** ** > > ** ** > > I know they don't match up exactly in terms of what Openfire calls the > settings vs. what RT does, but I'm hoping someone can help me sort out what > should be plugged in where on the RT side. For example, I don't know what > the group_attr or group_attr_value setting should contain (if anything) in > the RT_SiteConfig.pm file. Basically, anything from the "group" settings.* > *** > > ** ** > > -Mathew > > "When you do things right, people won't be sure you've done anything at > all." - God; Futurama**** > > ** ** > > "We'll get along much better once you accept that you're wrong and > neither am I." - Me**** >