> ok, here's a smipplet of what I've got in RT_SiteConfig
>
> Set($CorrespondAddress , 'trouble-ticket at imctv.com');
> Set($CommentAddress , 'rt-comment at imctv.com');
> Set($SMTPFrom , 'trouble-ticket at imctv.com');
> Set($RTAddressRegexp ,
> '^(trouble-ticket\@imctv\.com|rt-comment\@imctv\.com)$');
>
> I assumed I needed to match trouble-ticket at imctv.com
> and rt-comment at imctv.com, did I form the regexp wrong,
> or am I wrong on this thinking?
I ran into the same problem today, and found the solution reading the
source code...
RT does indeed check the global CorrespondAddress and CommentAddress,
but also every CorrespondAddress/CommentAddres that might be set in each
queue configuration.
So, basically, if you set an specific CorrespondAddress in one queue,
you won't be able to use it as a requestor address. Even if it is an old
queue and you disabled it a long time ago (this was the case in my setup).
See the check in lib/RT/EmailParser.pm :
sub IsRTAddress {
# [...]
my $queue = RT::Queue->new( RT->SystemUser );
$queue->LoadByCols( CorrespondAddress => $address );
return 1 if $queue->id;
So if you don't have many queues, try checking each one for a specific
CorrespondAddress/CommentAddress overriding the global configuration.
If you have too many queues, you can make an SQL request, as I did.
Laurent
