I wrote: > I recently moved our copy of RT 3.8.7 from Fedora 8 to Fedora 19. I > would have preferred to concurrently upgrade to the latest RT but > had some problems converting the data base. So in the interest of > time, I took the simpler approach of just copying the entire > installation. > > It works, mostly. In fact, the only problem I see is that ticket > lists on the dashboards are not links. Comparing the old and new > installations (both are running though DNS leads users to the new > one), I see almost exactly the same page layout and content. There > are two obvious differences. > > 1. Font selections are different. This is not critical and the new > fonts are usable. It's clearly an Apache difference. > > 2. On the default home page, the tickets listed under "highest > priority" and "newest unowned" are not active links. Comparing the > page source for old and new installations, it is obvious that the > href tags are simply not present on the new output. Other items, like > the queue summary, do have working links as they did before. > > Digging through the source code, I quickly got lost. I can see where > the collection-as-table class is specified but not where the > associated variables are added. It seems likely to me that something > in F19 is confusing RT but thus far I haven't found what. If I could > see where the variable information was added to the output, I suspect > I'd see some kind of test that is now getting a different answer and > that that test would lead me to the solution. > > So, if anyone can tell me the cause of my problem right away, that > would be much appreciated. But, if not, then a clue on where to look > in the source code might help almost as much.
I'm surprised and disappointed that no one seems able to help with this issue. Did I omit something important when describing the problem? -- Dave Close
