> > * Ram <[email protected]> > > It would be nice if we could have RT decide that beyond a certain size > > an attachment will be substituted by a download link (dropbox, > > yousendit, > > Possible via MIMEDefang or similar MTA layer softwares, but that's > outside of RT. >
Doing it outside of RT might confuse our customer support folks as well as our customers who view tickets via self-service portal since the RT ticket history will not reflect what actually happened which can create confusion.
