Hello thanx for your reply.
on my crontab i set
30 * * * * bin/rt-crontool --search RT::Search::noc --search-arg "Created < '1
week ago' AND Created > '5 weeks ago'"--action RT::Action::RecordComment
--template 'Ignored tickets'
"noc" represents the Queue in which i created to represent the network
operation center staff. then in the glopbal template section i created a
template named Ignored tickets and in the scripts section i set
Subject: {$Ticket->id} Ignored Tickets after 1 week!
RT-Send-Cc: [email protected], [email protected]
The ticket {$Ticket->id} has been been ignored for 1 week now. Get busy.
i dont get it working. i am newbie to rt. kindly help
On Thursday, October 31, 2013 10:52 PM, Landon Stewart <[email protected]>
wrote:
On 31 October 2013 09:09, Kipruto Matthew <[email protected]> wrote:
>
>hey pliz help. i want the rt to be sending mails when tickeks have stayed for
>sometime.... e.g 2days..... how do i set it in crontab?
>>
>
>
>It would be helpful if you could provide some real world examples of what you
>are trying to do and what is happening rather than what you expect.
>
>
--
>
>Landon Stewart :: [email protected]
>Lead Specialist, Abuse and Security Management
>Spécialiste principal, gestion des abus et sécurité
>http://iweb.com :: +1 (888) 909-4932
>
>
>
>
>
>
>
