On 06.11.2013 01:56, Adam Thick wrote: > Hi Gary, > > we have used a script to add client information ( from a custom field ) in RT > based on the incoming email address. > > Is this the sort of thing you're after? I imagine you could make a call in > the middle there to get values from your CRM. >
Thanks, I will look into your solution, looks like a good place to start! -garry -- PGP Fingerprint: A79F A33F 5B13 BEB7 A51D 274F F99C 3AE2 4BCB 7015
