Hi, First off, sorry for replying to an old mail.
But to answer your question, yes it's possible to create rich text custom fields. This wiki page explains how: http://requesttracker.wikia.com/wiki/AddRichTextEditorToCustomField Rough example on how to achieve this in a quick way (for RT 4.0 and 4.2), the following is done on a debian machine: # Copy the original EditCustomFieldText to a local place (create the local directories if they don't exist) cp /opt/rt4/share/html/Elements/EditCustomFieldText /opt/rt4/local/html/Elements/EditCustomFieldText # Edit the following file nano -w /opt/rt4/local/html/Elements/EditCustomFieldText # Add the following snippet above the first line with <%INIT> # The custom field ID that I'm using here is the specific ID that I use inside the Articles (thus this limits to only that CF) % if($CustomField->Id == 12) { <script> CKEDITOR.replace( '<%$NamePrefix . $CustomField->Id%>-Values' ); </script> % } # now restart RT service apache2 stop && rm -rf /opt/rt4/var/mason_data/obj/* && service apache2 start After having changed this, you might also want to add the following styling to your Theme for RT 4.0.*: /* CF ID 12 Value styling */ #CF-12-ShowRow .value {font:13px/1.231 arial,helvetica,clean,sans-serif;*font-size:small;*font:x-small;}table {font-size:inherit;font:100%;}pre,code,kbd,samp,tt{font-family:monospace;*font-size:108%;line-height:100%;} #CF-12-ShowRow .value br { content: " "; display: block; margin: 0.5em 0 0 0; line-height: 0.5em;} /* Firefox specific rule */ @-moz-document url-prefix() { #CF-12-ShowRow .value br { content: " "; display: block; margin: 0.2em 0 0 0; line-height: 0.2em;} } Or if your now using 4.2 then adding this styling would be sufficient (at least, i thought this was enough for 4.2): /* CF ID 12 Value styling */ #CF-12-ShowRow .value br { display: block; margin: 5px 0 0 0; line-height: 5px; content: " ";} Even though this is an old mail, this recently became relevant for us so I thought I'd share this. 2013/8/28 LAW Andy <[email protected]> > > On 27 Aug 2013, at 17:24, Kevin Falcone <[email protected]> wrote: > > > On Tue, Aug 27, 2013 at 04:46:15PM +0100, LAW Andy wrote: > >> I'm trying to create some new articles and I'm struggling to find how > to actually add Content. I can seemingly create the Article and give it a > Name, Summary and Class and assign Topic labels to it but there is just a > big blank area next to the word Content. > >> > >> I *think* that I've given myself all the necessary permissions to > create and modify the Article content. Any clues as to where I should be > looking to get this working? > > > > > http://bestpractical.com/docs/rt/latest/customizing/articles_introduction.html#Custom-Fields > > > > -kevin > > OK. Thanks. > > Is there a way to get an editable field for an article that includes all > the CKEditor goodness that we get in ticket comment fields? > > Later, > > Andy > > > > > -- > The University of Edinburgh is a charitable body, registered in > Scotland, with registration number SC005336. > > -- Bart G.
