so:
/opt/rt4/bin/rt create -t ticket set subject=$store-$bn priority=10 queue=ACCT attachment=file.pdf attachment=file.txt
Both files get attached to the ticket fine, so if a Content-Disposition header is getting added, it's the rt command line tool doing it. I guess I need to look at the mime object in the attachment table and see what's there.
I think my confusion was that by setting the max inline setting in user preferences in conjunction with Elements/ShowTransactionAttachments, it would inline the text attachments, but that's a misread on my part of exactly what that setting is for.
On 11/13/2013 9:14 AM, Kevin Falcone wrote:
On Thu, Nov 07, 2013 at 06:07:00PM -0800, Jaye Mathisen wrote:RT 4.2.0 A separate software system creates a PDF file, and also a text summary representation of that file. I thought it'd be handy to have these files in RT. When creating tickets from the command line rt tool, attaching the files to rt is fine, but then when displaying, even the plain text portion is getting: "Message body is not shown because sender requested not to inline it." Me thinks I didn't do this on purpose.Without seeing the command you used and/or the mail structure generated, it's impossible to comment. If you're attaching a text file though, I'd expect RT to flag it Content-Disposition: attachment which means RT will not inline it on display. You need to make that text the content of the reply/create instead. -kevin
-- Jaye Mathisen, Lil Pantry P:541-476-0152 F:541-476-0152
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