The RT Ticket number is always in a mail-header most folks don't see. This scrip is just about exactly what you need: http://requesttracker.wikia.com/wiki/BounceMerge
From: Piet Honkoop <[email protected]> > > Hi, > > Starting situation: > > central RT4 ticketing system with a number of customers with own (other) > trouble ticket systems. > Many of those misbehave by sending too many mails where they molest the > subject in order to insert their own ticket id. > > What I want to do is based on their ticket id link those emails to the > initially created ticket within RT. > > What is the best way to do that given that the incoming mail does not > necessarily have an RT ticket number in the subject? > >
