Hi,
I'm trying to get scrip that on status change set owner to requestor.
I used AutoSetOwner http://requesttracker.wikia.com/wiki/AutoSetOwner
scrip and modified a little.
It looks like this now:
my $Actor = $self->TicketObj->RequestorAddresses;
$RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to
user #". $Actor );
my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );
unless( $status ) {
$RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" );
return undef;
}
return 1;
But here is tricky part for me - how to get real Requestor username
instead od its email address? Putting Requestor or Requestors end with
error:
Scrip 14 Commit failed: RT::Ticket::Requestor Unimplemented in
RT::Action::UserDefined. ((eval 528) line 1)
With RequestorAddresses is almost working but...:
[Thu Nov 21 10:42:19 2013] [info]: Auto assign ticket #77 to user
#[email protected] ((eval 497):2)
[Thu Nov 21 10:42:19 2013] [error]: Impossible to assign the ticket to
[email protected]: That user does not exist ((eval 497):5)
And to have whole scope - my username in this RT is *bmaciejewski*, and
this is exactly what I want to have under $Actor - there this scrip
should work.
[Thu Nov 21 10:44:47 2013] [info]: Ticket 78 created in queue
'MO.Uzdatnianie.Wody' by *bmaciejewsk**i*
(/opt/rt4/sbin/../lib/RT/Ticket.pm:694
