Hi,
i'm a user of RT, ad i found an old post that you written about a problem in RT: the steal of a ticket via REAT interface. Now, i have the same problem: i must connect to RT installation using a REST (in java) to reassign ticket, an this operation sometime implies first the steal of the same ticket that i wont reassign. I'm writing for asking if you have found a solution. Tanks! And sorry for my english..
