Re: [rt-users] Display Owner in SelfService

[Christopher Lasater]

Hey Kevin,     That seems to be for Search Results, not the ticket, and by default that includes the OwnerName.  I went to the ticket section of your link and there does not seem to be anything similar Set($DefaultSelfServiceSearchResultFormat, qq{    '<B><A HREF="">__id__</a></B>/TITLE:#',    '<B><A HREF="">__Subject__</a></B>/TITLE:Subject',    Status,    Requestors,    OwnerName}); On 12/05/2013 03:04 PM, Kevin Falcone wrote: On Wed, Dec 04, 2013 at 11:39:15AM -0500, Chris Lasater wrote: Is it possible to have the owner displayed in the Self Service page, so that people know who owns their ticket? Update your config to include the owner? http://bestpractical.com/docs/rt/latest/RT_Config.html#DefaultSelfServiceSearchResultFormat (many people dislike showing the owner to SelfService users since SelfService users start pestering the owner out-of-band on the phone). -kevin -- Chris Lasater | IT Consultant Phone: +1.904.520.6046 Mobile: +1.407.902.6183 Email: chris.lasa...@oracle.com Oracle Product Development - Taleo Cloud Services | Cloud Technologies and Insight 7660 Centurion Parkway Suite 100 Jacksonville, FL US 32256 Oracle is committed to developing practices and products that help protect the environment