Hi again, Even though I've tested it all, I've found a new piece of information/cause:
- Initially I've done testing with RT 4.2.0 on a copy of my production installation, all tests with this version went perfect - After upgrading to version 4.2.1 I have this same issue in my testing environment, seems that I didn't test properly after doing this update or atleast I didnt look at this specific case! So basically, this worked just fine with version 4.2.0 and somehow got broken in version 4.2.1. Is there something I need to configure / install / patch before this problem is fixed within version 4.2.0 ? Thanks in advance! 2013/12/10 Bart <[email protected]> > Hi, > > As the subject states, when I place a comment or correspondence to a > ticket it registers it all as plain text with HTML tags. > > E.g. Hello world in bold would look like this in the ticket history: > > <br /> <strong>Hello world</strong><br /> > > On top of that, outgoing mails also look like this.... > > My first thought would be that the templates we're broken since the > update, but after updating the correspondense template for HTML (which it > already was, but I copied the example HTML correspondense template just in > case). Here's how the template looks: > > RT-Attach-Message: yes > Content-Type: text/html > > {$Transaction->Content( Type => "text/html")} > > But, even with this template it keeps regisgtering HTML code as plain text > and sending out the same code as outgoing mails. > > I can'f find any errors regarding this within the system/apache logs, so > I'm kinde lost at where to begin with fixing this problem. Especially since > I had a testing environment (copy of production) which seemed to work just > fine..... > > So does anyone know where I should start for fixing this? I could imagine > that some perl module got broken, but I really don't know which one I > should reinstall or update... > > Thanks in advance! > > > -- > Bart G. > -- Bart G.
