Support wrote:

[root@toldav:rt-4.2.1]# make initialize-database

/usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action init --prompt-for-dba-password

In order to create or update your RT database, this script needs to connect to your Oracle instance on IP Adddress (port '1530') as rt

Please specify that user's database password below. If the user has no database

password, just press return.

Password:

Working with:

Type:   Oracle

Host: IP address ( Also I have try with localhost, fqdn and no host and it did not work)

Port:   1530

Name:   rt

User:   rt

DBA:    rt

Failed to connect to dbi:Oracle:sid=rt;host=IP Address;port=1530 as user 'rt': ORA-01017: invalid username/password; logon denied (DBD ERROR: OCISessionBeg


From this I suspect that RT wants the system account and pw to create the rt user.
Could you try and see if that works?

Joop

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