Hi RT 3.8.7 MySQL
I have been asked to do the following: when updating a ticket and a specific User is selected as the new Owner, I will Force that User to be the new Owner. We have several Users which I need to Force as new Owners. Is it possible to create a Scrip to do this? Should I use the TransactionObj or the TicketObj? I am thinking I should use the TransactionCreate Stage. Thanks, Roman