[rt-users] Lifecycle : Reply Action changes the status

[Kriegers Horst]

Hello,

I’ve created a new Lifecyle with 2 new status “To test” and “Tested”
When a ticket's status is set to “To test” or “Tested” and I use the “Reply” 
action, the status will change automatically to “Open” instead of staying on 
"To test" or "Tested"

Here my lifecycle definition :

Set(%Lifecycles,
    igs => {
        ## Cycle de vie pour file file IGS
        initial         => [ 'new' ],
        active          => [ 'open', 'stalled', 'ToTest', 'IsTested' ],
        inactive        => [ 'resolved', 'rejected', 'deleted' ],

        # Default order statuses for certain actions
        defaults => {
            on_create => 'new',
        },


        # Transitions d'un statut vers un autre
        transitions => {
            ''       => [qw(new open resolved)],

            # from   => [ to list ],
            new      => [qw(open ToTest IsTested stalled resolved rejected 
deleted )],
            open     => [qw(new ToTest IsTested stalled resolved rejected 
deleted )],
            stalled  => [qw(open ToTest rejected resolved deleted )],
            resolved => [qw(open ToTest rejected deleted )],
            rejected => [qw(new open ToTest resolved deleted )],
            deleted  => [qw(open ToTest stalled rejected resolved )],
            ToTest   => [qw(open stalled rejected resolved IsTested)],
            IsTested => [qw(open stalled rejected resolved ToTest)],
        },

        # Actions
        actions => [
            'new -> ToTest'        => { label  => 'ToTest',   update => 
'Comment' },
            'open -> ToTest'       => { label  => 'ToTest',   update => 
'comment' },
            'ToTest -> IsTested'   => { label  => 'IsTested', update => 
'Comment' },
            'IsTested -> resolved' => { label  => 'Resolve',  update => 
'Respond' },
            'IsTested -> ToTest'   => { label  => 'ToTest',   update => 
'Comment' },
        ],
    },

    # Status mapping
    __maps__ => {
        'default -> igs' => {
            'new'      => 'new',
            'open'     => 'open',
            'stalled'  => 'stalled',
            'resolved' => 'resolved',
            'rejected' => 'rejected',
            'deleted'  => 'deleted',
        },
        'igs -> default' => {
            'new'      => 'new',
            'open'     => 'open',
            'stalled'  => 'stalled',
            'resolved' => 'resolved',
            'rejected' => 'rejected',
            'deleted'  => 'deleted',
            'ToTest'   => 'open',
            'IsTested' => 'open',
        },

    },


);



Thanks a lot,
Horst


________________________________
Note Importante: Le contenu de ce courriel est uniquement réservé à la personne 
ou l'organisme à qui il est destiné. Si vous n'êtes pas le destinataire prévu, 
veuillez nous en informer au plus vite et détruire le présent courriel. Dans ce 
cas, il ne vous est pas permis de copier ce courriel, de le distribuer ou de 
l'utiliser de quelque manière que ce soit.

________________________________
Important Notice: The content of this e-mail is intended only and solely for 
the use of the named recipient or organization. If you are not the named 
recipient, please inform us immediately and delete the present e-mail. In this 
case, you are not allowed to copy, distribute or use this e-mail in any way.

________________________________