Hello, I'd like to know what is the best method to send localized e-mails based on the queue name?
For example I have a queue named "FRTicket", and I would like ALL correspondence written in French as soon as an e-mail is sent to this queue, or if any action is made on tickets in this queue. I suppose there is something around "templates". Should I write my own template in French for the e-mail correspondence, or is there anything faster? Thanks. Nicolas
