On Thu, Jan 02, 2014 at 10:59:17PM +0000, Richard Bessey wrote: > Only one problem, if you look at the attachment the timestamp for the > message in RT and the > timestamp for the e-mail is differn't. > > I have my RT set for the America/Los_Angeles time zone, yet if you look at > the attached screen > shot, you will see its using both UTC and PST times. >
I assume you're using Outlook/Exchange? The first date (Jan 02 13:27:21) is when RT received the ticket and recorded the transaction and is displayed in your preferred timezone. The second date is the raw Date: header from your email as sent by your client. We've noticed that recent outlooks have decided that mail should be sent with a date header in UTC. RT merely shows the Date: header verbatim. I've just pushed RT::Extension::LocalDateHeader to CPAN which should be available on your local mirror soon and offers one possible solution to this problem. The docs should eventually be available to read here https://metacpan.org/release/RT-Extension-LocalDateHeader Or you can review them on github https://github.com/bestpractical/rt-extension-localdateheader/blob/master/README -kevin
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