Hi,
We are using RT 3.6.1. need create rt command line to find ticket created old
than 3 hours ago. That should be easy as:
/usr/bin/rt list -t ticket " id=37679 and Created < '-180 minutes' "
But the user need add some pending time to ignore, so I did try to create one
custom field to record adjust start time
/usr/bin/rt list -t ticket " id=37679 and CF.{AdjustStart} < '-180 minutes'
"
But the problem is RT 3.6.1 didn't support date type in custom field. So it is
not working.
I also tried to put Pending ignore second in a field, but have no way to make
this work for rt 3.6.1
/usr/bin/rt list -t ticket " id=37679 and Created < '-180 minutes' +
CF.{IgnoreTime} "
Please help.
Regards,
Jack
