That makes sense. I might try to create a Scrip to update the ticket subject, since it would be very convenient for this particular application.
Thanks! On Thu, Jan 9, 2014 at 4:16 PM, Tim Wiley <[email protected]> wrote: > On 01/09/2014 01:10 PM, Nathan Baker wrote: > >> Hello Everyone, >> >> We recently noticed that if you change the subject of a ticket while you >> are resolving it, the change does not take effect. I've noticed this >> for RT 4.0.6 and 4.0.17, although I haven't been able to try it on 4.2.x >> yet. Can anyone confirm if this is a bug or if it's something >> mis-configured? >> >> Thanks, >> Nate >> > > As far as I understand it, changing the subject line when resolving, > commenting & replying will only set it for that transaction. To change it > permanently you'll want to change it via the ticket details. >
