Hi, I am installing Request Tracker 4.2 on CentOS 6.5 with Perl, Apache, and MySQL. I am using Fetchmail as the MDA, and Postfix as the MTA. Google apps is being used as our main email system.
So far I have resolved all dependencies and initialized the database and got the website going. I can log on as root and navigate the RT site just fine from another workstation. I had to follow the official documentation and do some wiki reading and intensive googling to get me where I am at now. I need some clear cut instructions on how to successfully pipe emails into RT. Is the /etc/aliases list required? Or can I just use ./fetchmailrc by itself? /etc/default/fetchmail is not created by default. How can I manually pipe emails into my RT instance? What syntax would I use for that? I googled around and could not find anything about that. Here is what my fetchmailrc configuration file looks like.. set daemon 30; poll pop.gmail.com proto pop3 username "[email protected]" password "mypassword" mda "/usr/bin/perl /opt/rt4/bin/rt-mailgate --url https://localhost/ \ --queue general --action correspond" keep ssl Question: at --url https://localhost/ <--is that supposed to be the FQDN or leave it as localhost? I can fetch email's from an external email server (Gmail) with success using fetchmail. However, nothing is appearing in the queue's on the RT site. The queue's name is the same name in the ./fetchmailrc config which is 'general'. I have viewed all the official documentation on the Best Practical site as well as the wiki and still no luck. I have been battling to get the email part working for 4 days now. If you need any extra information I will be happy to provide it. Thanks in advance and I look forward to your assistance. -- *Joshua Riden* *Operations Support TechnicianInformation Services * *Comprehensive Life Resources* *Email: **[email protected]* <[email protected]> *Desk: x5844* *Mobile: **(253) 355-9877*
